Thank you for attending our Summer Social - What a night!


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Stopping the Jump-to-Solution Approach

Tuesday, September 13, 2016 • 6:00pm–8:30pm

How frequently do you receive a call from a manager that sounds like this: Our customer satisfaction ratings are declining. I’d like discuss what training you can provide that will enhance our customer service skills.” The manager has a problem and is jumping to a learning solution. But is training the right solution? Or will training alone address the declining customer results?

Our goal is to avoid investing learning resources in delivery of a program that will yield little, to no, results. But how to influence the manager away from thinking that simply training is the answer? In this session Dana will introduce you to a model of how we, as learning professionals, can respond to this type of request. She will also provide some techniques for putting this model into action.


Takeda Pharmaceuticals, 35 Landsdowne, Cambridge, MA


Presented by:

Dana Robinson,


Performance Consulting: Make Performance Your Business!

Wednesday, September 14, 2016 • 9:00am–5:00pm

“We need to train our leaders!” is the type of request frequently heard from managers and clients we support. This request is coming with a pre-determined solution, or tactic. By responding to this request we may be using time and resources on a training solution that doesn’t really solve the problem or help the organization. Yet, if we indicate to the requesting manager that this training solution may be unnecessary, we can be viewed as non-supportive.

What is required is that we influence the thinking of the manager/client through the questions we ask. The goal is to ask powerful questions that get the manager/client to say - “I’m not certain of the answer – but that is a great question!” We are uncovering an opportunity to work in a far more strategic, and business-linked, manner as we move to assist the manager or client in determining what actions may be needed. When partnering in this way, we are making the enhancement of human performance (not just learning solutions)for our business.

In this session, you will learn techniques for asking powerful questions that reframe a tactical training request into a strategic partnering opportunity. You will leave with a starter kit of questions you can use the next time a manager or a client calls you with a solution-in-mind.

Learning Objectives

  • Differentiate among transactional, tactical and strategic work, using criteria to determine whether a situation requires a strategic or tactical implementation.
  • Utilize a performance consulting mental model to define and align four organizational needs: business, performance, individual and organizational capability.
  • Analyze a client’s request by using SHOULD-IS-CAUSE logic, determining information that is known and unknown about a specific situation.
  • Ask powerful questions to reframe tactical requests for HR and Learning solutions into discussions of the client’s required business and performance results, determining the information required to move ahead strategically.


Edward House, 1 Badger Rd, Framingham, MA 01702


Objectives, Agenda, Expectations

  • What Does It Mean to Work Strategically?
    • Three Kinds of Work: Transactional, Tactical, and Strategic
    • Key Roles when Working Strategically
  • The Performance Consulting Mental Model
    • Four Types of Needs
    • Gaps Map to Organize Information from Case Study
    • The Performance Consulting Process
  • Reframing Solution Requests
    • Guidelines for Asking Powerful Questions
    • Purposes and Steps for a Reframing Discussion
    • Criteria to Qualify as a Strategic Opportunity
    • Preparing Questions to Ask in Case Study Discussion
    • Positive Model: Video Demonstration of Reframing Discussion in Case Study
    • Debrief and Close

Presented by:

Dana Robinson,


Other New England ATD Chapters

Did you know that ATD Greater Boston Chapter members can also attend events at other local chapters and pay member rates?
Local Affiliated Organizations
ATD Greater Boston has established reciprocal agreements with other professional developmental organizations in our region. Members may attend affiliate events at that organization's member rate.

Association of Career Professionals International - New England

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Welcome to ATD Greater Boston, local chapter for the Assocation for Talent Development which is the world’s largest association dedicated to workplace learning and performance professionals. ATD Greater Boston actively engages local training and development professionals to provide:

Master of Education in Instructional Design & Technology Program

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Other chapter members may register at the lower member rate by showing ID at  the door on night of meeting and paying the $15 member registration fee in cash/check (no late fee assessed) or, by emailing

ATD Greater Boston – Recognized with 2015 Membership Star

ATD Greater Boston was recognized for sharing the ideas and success it has had with driving membership engagement and Chapter leadership succession through volunteerism. The goal of the Volunteer Program was to recruit and organize volunteers to accomplish key processes and activities to energize the chapter and increase member engagement. Through social media, meetings, our website and newsletters we put out a call for volunteers to form committees and accomplish key initiatives for the chapter. Our Learning and Development colleagues stepped forward in such force that we soon created a “Volunteer Coordinator” position dedicated to oversight of the Volunteer Program. Click here to learn more.

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Want to get some visibility and help ATD Greater Boston? Have you thought about getting involved with ATD Greater Boston, but were unsure how to go about it? We have opportunities for you to make a big contribution in just 2-4 hours. To let you know how much we'd appreciate your help, if you give us a little of your time, we'll give you some of ours. We will compensate your fees for the next chapter meeting you attend if and help us deliver on these great initiatives.

Email to learn about volunteer opportunities

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Are you seeking to fill a training and development role within your organization? You've found the online home for ATD Greater Boston's training and development professionals. The most effective place to find the most qualified candidate for your position is within ATD's membership. To help you fill that role we offer an opportunity for you to post your position on our Job Board.

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